AT&T has introduced a brand new “AT&T Assure” program promising higher communication round outages and compensation that features invoice credit for a day’s service when the outage meets sure thresholds, reviews Reuters. The brand new automatic-credit program covers each AT&T fiber and wi-fi companies.
AT&T guarantees to e mail or textual content clients when there’s an outage and credit score them for a full day’s price of service if the outage meets its standards. These embrace fiber outages lasting a minimum of 20 minutes and “wi-fi downtime lasting 60 minutes or extra brought on by a single incident impacting 10 or extra towers.”
AT&T additionally says it can challenge reward playing cards price a minimum of $5 for sure tech assist points like lengthy wait occasions or failed callbacks.
The corporate excludes any of those occasions in the event that they resulted from dangerous climate, pure disasters, and different occasions out of its management, in keeping with small print.
Final yr, AT&T had a number of outages, together with a large 12-hour one in February final yr that the FCC discovered had minimize off 5G and voice for 125 million units in all 50 states.
