Samsung has confirmed to The Verge {that a} “software program replace error” is what broke “sure 2024 soundbar gadgets,” per an announcement from Jim Kiczek, head of audio at Samsung Electronics America. Kiczek says that Samsung is “providing free repairs for all affected items – no matter guarantee standing.”
Final week, many house owners of Samsung soundbars, together with its flagship HW-Q990D, reported that their gadgets have been unresponsive and inaccessible from Samsung SmartThings after getting the replace. Customers additionally weren’t in a position to manufacturing unit reset their soundbars. Individuals reported issues with Samsung’s HW-Q800D and HW-S801D soundbars as properly.
This error appears notably dangerous, as it seems that it’s solely one thing that may be mounted with a bodily restore as a substitute of one other software program replace.
Earlier this week, Samsung advised What Hello-Fi? that it was “investigating the reason for the difficulty” and “taking quick motion to resolve the firmware error.”
