Samsung’s flagship soundbar, the HW-Q990D, is being rendered ineffective for some house owners after a defective firmware replace that the corporate rolled out this week. The sheer variety of studies on Samsung’s group boards, Reddit, and AVSForum verify that one thing has gone very incorrect with the premium Dolby Atmos system in latest days. The difficulty isn’t restricted to any particular area, with prospects in america, Austria, the Philippines, Malaysia, and different international locations all sharing within the frustration.
Clients say the soundbar has gone unresponsive and that not one of the regular manufacturing facility reset strategies are working; affected items are additionally inaccessible by way of Samsung’s SmartThings app. The gadget powers on, however seems to freeze on the TV eARC enter — with no sound output to talk of.
The wrongdoer appears to be the newest firmware launch, which is model 1020.7. Many Q990Ds are set to robotically set up new updates, which has led to widespread complaints in regards to the unhealthy software program during the last a number of days. In the event you’ve acquired a Samsung soundbar, it may be clever to disable computerized updates in the interim till this example has cleared up. There are scattered studies of the identical bug impacting different Samsung fashions just like the HW-Q800D and HW-S801D, however the bulk of complaints pertain to the Q990D. It’s some of the well-reviewed soundbars in the marketplace, so that is an unlucky improvement.
The Verge has reached out to Samsung for remark. Apparently some prospects have already been instructed to ship of their Q990D {hardware} for restore. That looks as if a worst case state of affairs, so hopefully Samsung can have a neater, at-home answer as soon as it realizes the scope of this downside. Can the malfunction be resolved with one other firmware replace within the coming days? Keep tuned.
Thanks for the tip, Eric.
